The service provided to the client by the Company is life/mindset COACHING, as designed jointly with the Client. COACHING, which is not directive advice, counselling, or therapy, may address overall goals, specific projects, or general conditions in the client's life or profession. COACHING services may include setting priorities, establishing goals, identifying resources, brainstorming, creating action plans, asking clarifying questions, and providing models, examples, and in-the-moment skills training. The Company promises that all information provided by the client will be kept strictly confidential, as permissible by law.

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PROGRAM DELIVERY

Program is delivered to client via live calls, Voxer and digital materials provided to Client from Company via email and digital download from Client’s portal in Company’s Google Drive.

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Throughout the relationship, the Company will engage in direct and personal conversations with the Client, which will include asking explicit questions and making requests. The purpose of these interactions is to remind the Client of his/her own intentions and COACH him/her to realize them. In order for our relationship to achieve the maximum result, the Company asks that the Client agree to the following:

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DUTIES AND RESPONSIBILITIES

• Client and Company agree that Client’s successful participation in Program requires that both Client and Company fulfill their obligations. 

• Company agrees to communicate with Client honestly and promptly.

• Client agrees to communicate with Company honestly and promptly.

• Client agrees to engage in the Coaching to the fullest extent possible. 

• Client understands and agrees that her degree of success is dependent on her commitment and consistency. 

• Client agrees that she is solely responsible for implementing any techniques or changes recommended by Company.

• Client agrees to be open to feedback from Company.

• Client also understands that every individual is different, and Company cannot guarantee any particular result will be achieved through Client’s participation in Program.

 

If you see that the program is not working as you desire, communicate feedback to Company to better address desired goals.

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FOR 1:1 COACHING:

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Please be on time to all appointments. If you will be late, notify the Company in advance.

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If Client needs to change the date or time of a weekly live call, Client will endeavour to give Company as much notice as possible, but at least 48 hours. Company will make every effort to accommodate Client’s need to change the date or time of a weekly call, but cannot guarantee this without proper notice from Client.

 

Company can also not guarantee it will be able to accommodate multiple requests from Client for schedule changes. Client understands and agrees that if Client requests postponements, date or time changes of weekly calls more than once, Company may not be able to accommodate these changes. Client understands and agrees that Client will not be reimbursed if Company cannot accommodate requested schedule changes beyond the one changes allotted.

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Appointments missed without 48 hours’ notice will be at the Clients loss unless for reasons out of the Clients control which is at the Company's discretion.

 

If Company needs to change the date or time of a call, Company will let Client know as soon as possible and provide alternate dates and times for Client to choose. Both parties agree, however, to make a good faith effort to stick to the schedule as agreed upon at the outset of the Program. 

 

All calls must be taken within the coaching period unless agreed otherwise with the Company, If a call has not been taken within the coaching period, it will be forfeited.

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During the Term, Company will be available to Client via email and will respond to Client emails within 48 hours. 

 

Company will also provide digital materials (“Program materials”) to Client for Client’s personal use, subject to section (Intellectual Property).

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PAYMENT TERMS:

 

If paid in full:

 

Client will pay Company in full prior to start of Program. Client will not be enrolled in Program, nor have access to any Program materials, until Company has received Client’s payment in full.

 

If paid in instalments, automatically charged:

 

Client will pay Company a first payment prior to the start of Program. Subsequently, Client will automatically be charged monthly by Company during the Term, through Client’s chosen payment method.  The period between each payment is the “Instalment Period.”

 

PAYMENT FAILURE

If Company charges Client the instalment and Client’s payment method is declined in any way, Company or Company’s payment processor will notify Client and Client will have 2 days to pay the full amount owed. Client will not have access to Program or any Program materials unless and until the full balance owed is paid.

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REFUND

Program is offered to Client as is. No refunds will be issued for any reason.

By committing to this process, you are committing to follow the program in order to see results.

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INTELLECTUAL PROPERTY

Client agrees that any content provided to Client by Company is provided for Client’s personal, informational, non-commercial use only. Content is owned by Company and protected by all applicable copyright and trademark laws. Any content includes all:

 

1. Company website and social media content, including design, marks, photographs, client-only features, graphics, text, videos and all other media and source code

2. All Program materials and any other digital downloads or other materials, digital or non-digital (materials include but are not limited to, text, photos, graphics, video) created by Company

3. Any other form of Company-created information available to client immediately prior to Program and during Program (parts 1 through 3, collectively, “Content”). 

 

Company grants Client a limited, revocable, non-transferable license to access Content and print and download Content where expressly allowed by Company, for Client’s personal, non-commercial use.

 

Client is not permitted to duplicate, reproduce, sublicense, share, reassemble, upload, change, post, transmit, transfer, distribute, sell, license, display, republish, create derivative works of or alter Content in any way without prior written approval from us.

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TESTIMONIALS

 

Client agrees that Company may use a testimonial about Program provided by Client as anonymous, unless agreed otherwise for any purpose, even commercial. Client agrees that Client’s testimonial may be used in Companys website, marketing materials, social media platforms or any other platform owned by Company.

 

ELECTRONIC SIGNATURES

 

Each party agrees that the electronic signatures, whether digital or encrypted, of the parties included in this Agreement are intended to authenticate this writing and to have the same force and effect as manual signatures. Delivery of a copy of this Agreement bearing an original or electronic signature by electronic mail in “portable document format” (“.pdf”) form, or by any other electronic means intended to preserve the original graphic and pictorial appearance of a document, will have the same effect as physical delivery of the paper document bearing an original or electronic signature.

 

 

LIMITATION OF LIABILITY

 

To the fullest extent allowed by law, Company is not liable and does not accept responsibility for any losses or damages caused by or resulting from Client’s purchase of or participation in Program, or Client’s use of Program materials and/or Content. By participating in Program and using Program materials and Content, Client agrees that Client is solely responsible for any results derived from said participation and use. Client assumes any and all risks. Client agrees that Company is not liable for any direct, indirect, consequential, punitive, or any other damages, arising out of Client’s purchase of or participation in Program and Client’s use of Program materials and Content, even if Company has been advised of the possibility of such damages.

 

Client agrees to this limitation of liability and releases Company from all claims

 

This is the entire agreement of the parties, and reflects a complete understanding of the parties with respect to the subject matter. This agreement supersedes all prior written and oral representations.

 

If a dispute arises out of this agreement that cannot be resolved by mutual consent, the Client and Company agree to attempt to mediate in good faith for up to 30 days after notice given.

 

The Clients signature on the contract indicates compliance with the above requests, and understanding of the services to be provided.